At Klean, we use eco-friendly detergents, followed by thorough drying and UV sterilization. This ensures that all items are completely dry and sanitized before being returned to you — eliminating any risk of musty odors or mold.

Klean has a transparent compensation policy displayed at our stores. In the event of damage or loss, we will follow this policy and work directly with the customer to reach a fair agreement. We are constantly improving our process to minimize the risk of damage or item misplacement.

Klean guarantees premium service quality with our Klean 5-Star Standards:

1. A professional and methodical process tailored to each item type, material, and design

2. Modern machines and equipment

3. Specialized cleaning agents with clear origin, safe for users and fabric-friendly

4. Carefully selected and quality-checked technical partners

5. A well-trained staff with updated knowledge and expertise

We are committed to ensuring maximum customer satisfaction and delivering the highest service quality. If you’re not satisfied with the results, Klean is always willing to review and reprocess your items to provide a complete experience.

However, due to the nature of certain stains (e.g. deep-set coffee, wine, or blood stains) and the sensitivity of specific materials (which may be damaged by aggressive treatment), there may be cases where complete stain removal is not possible. We appreciate your understanding in such situations.